Hornet - Frequently Asked Questions
- I only get a blank page when connecting in my room for the first time
- I have entered an incorrect MAC address. What do I do next?
- I moved over to different hall or room. How do I update my account?
- I cannot log on using my University username and password?
- What is a MAC address?
- I went through the FAQ and I was unable to find the solution to my problem. What do I do next?
- Connecting to Wi-Fi?
- I want to complain about something to do with Hornet
I only get a blank page when connecting in my room for the first time
If you get a blank page when trying to sign up from your bedroom it is because your connection is not being directed to the sign up page, usually because you are trying to browse to an https page. Please manually navigate to https://uom.doormou.se or click here
I have entered an incorrect MAC address. What do I do next?
You can change this yourself once you are registered. Log into the portal and change you MAC address. If you are connected via network cable and logged on from your machine it will detect your MAC address automatically. Alternatively, you can register the mac address manually.
I moved over to different hall or room. How do I update my account?
Your room location is automatically update from the accommodation system. You room will be updated within 24 hours of of any changes to your accommodation. The change takes place between 4am and 7am
I cannot log on using my University username and password?
Your Username and Password will not work if you have not fully registered (UoM students/staff). You must make sure you have registered and that your university IT account is active. A simple way to check whether your IT account is active is to log onto one of the machines at your university’s computer cluster.
What is a MAC address?
MAC stands for Media Access Control. A MAC address is used to uniquely identify an individual network device. Each phone, laptop, desktop computer, games console or other network device has its own unique MAC address. We use it in our system to identify student's computers and devices so we can allocate an IP address.
I went through the FAQ and I was unable to find the solution to my problem. What do I do next?
Once you’re registered, you can report a problem from your Hornet Account. One of our dedicated Hornet Reps will attend to the issue within the next 48 hours and aim to fix within next 7 days.
Connecting to Wi-Fi?
Eduroam is the preferred Wi-Fi network at the University.
All eduroam usernames start with your IT account name and finish with @manchester.ac.uk
When setting up eduroam, you must enter the username in the format email@example.com, where “itaccount” is your IT account name.
For example, if your IT account name is v12345ab, your eduroam username is firstname.lastname@example.org
I want to complain about something to do with Hornet
Sometimes we get things wrong or you are unhappy with Hornet in some way. Please log a ticket as normal with details of your complaint and it will be assigned to our team and escalated to the appropriate member of the management team.